Refund policy

1. Return and Refund Policy

At DinoBoo, we want every purchase to be exactly right for you.

Return Window
You have 30 days from the date you receive your order to return an item, whether or not it worked out for you.

Return Conditions

• The item must be returned in its original condition, unused, with its original packaging.
• Return shipping costs are the customer's responsibility, except in cases where the error is on our end (defective product or shipping mistake).
• Please contact us at dinoboo.help@gmx.com before sending anything back so we can walk you through the process.

Refunds
Once we receive and inspect the item, we'll issue a full refund to your original payment method within a maximum of 14 business days.

Legal Right of Withdrawal
In accordance with consumer protection law, you also have a legal 14-day window from the date you receive your order to exercise your right of withdrawal, with no reason required.

Defective Items
If you receive a defective or damaged item, contact us within 48 hours of receipt with a photo of the issue. We'll offer you a replacement or a full refund, with return shipping covered by us.